Help digitally-isolated refugees get online

Keep scrolling down for Refugees Online short video series


Does your Neighbour have access to a computer, a laptop, a tablet or a mobile phone where they can access the internet? In order to join in with online community activities they are likely to need a device with a camera on too.

Internet Access

Your Neighbour may have access to a limited amount of data, or they may not have access to any at all currently. There are a number of ways that you can help to provide internet access for a Neighbour: e.g. through a dongle, a WiFi connection or through providing data. There are many internet providers to choose from and you will need to think through the financial implications of this as a church, particularly if you choose to take out a contract with an internet provider.


Once the hardware and data needs are sorted, you will need to think about what support your Neighbour may need to get online. Is there particular software or apps that your church uses to join in with community online (for example YouTube or Zoom)? Does your Refugee Neighbour know how to use them? Do they know how to download a Bible in their language to their device?


Remember, for many refugees being visible online may pose a safety risk to them. Is there a way that your church can help refugees to join in with online community activities, without requiring them to have a public profile online?


Helping your Neighbour to get online will be hugely empowering for them – giving them access to a whole host of services, entertainment and activities beyond your church community. Try to help them in a way that empowers them to live independently, and doesn’t rely on another person’s support to access the internet in the long term.

Refugees Online Video Hub

This series of short videos can help your church think through the scope and plan for your own Refugees Online Project. Who do you know who needs help? How are you going to help them? What do you need to think through as a church?

Video 1: Refugees Online - An Introduction

In this video we will introduce the Refugees Online project and highlight the challenges refugees have in accessing technology and the internet in a second language during the pandemic.

Video 2: The scope of your Refugees Online project

In this video we are going to help you think through the scope of your church Refugees Online project, covering aspects of who you want to help and how they can ask for help from your project.

Video 3: How to provide equipment

In this video, we are going to be looking at how to provide equipment to a Niehgbour- whether that be a laptop, a tablet or a smartphone. We’ll be helping you think about the things you may need to consider along the way.

Video 4: Helping Neighbours who are struggling to connect online due to a lack of data

In this video, we are going to think about how to help Neighbours who are struggling to connect online because of a lack of data.

Our Partnership with Acts 435

We are partnering with Acts 435 to run the Refugees Online project

Your church can sign up with Acts 435 and post requests for funding for phones and data for refugees on their website. Watch the video to see how this works.

How to become an Acts 435 Advocate?

Refugees Online Resources

These downloadable resources can be edited for your own church’s use. There is an Application form for refugees to ask for help that you can edit and use. There is also an editable document to help you think through what kinds of used devices you are happy to accept and use. Lastly, there are some powerpoint slides for the project so that you can use them to advertise any needs to your church community.

Refugees Online Application Form


Laptop Donation Criteria


Refugees Online Powerpoint Slide


Refugees Online Advert Template


Refugees Online inspiration

Church Central Birmingham is one church who has recently helped address the digital poverty refugees and asylum seekers face. We asked one of their leaders, Tim Brown, to share with us how their church has come up with solutions to solve this problem by running their own project.

Click here to read the blog post

The Refugees online project is partly funded by the Allchurches Trust.